Terms of Service
In transitioning to docero as your new service provider, we are committed to providing ongoing support for your website to the best of our ability. As part of this process, we have outlined the details of your new service agreement with docero below:
Management of existing Hedgehog Website
Existing Hedgehog Website. Hedgehog Medical Websites has created a personalized WordPress website for you, which will now be maintained and hosted by docero as of October 1, 2017.
Hedgehog Website Maintenance. docero will work to maintain your existing website through regularly scheduled WordPress security updates, backups of website files, uptime monitoring and alerts, and automated malware scans.
Google Analytics. Hedgehog Medical Websites has implemented Google Analytics on your website to track website activity and visitor data. docero will ensure Google Analytics continues to function properly on your website.
Existing Stock Photography. Any existing stock photography on your website was licensed by Hedgehog Medical Websites, and as a result, docero may not have access to some of the original files. docero does not have rights to, or claim responsibility for, any photography licensed independently of docero’s personal stock photography license.
Existing Website Content. Any existing content on your website was provided by Hedgehog Medical Websites. docero does not have rights to, or claim responsibility for, any content which it did not produce for your website.
Existing Third Party Materials. Any existing third party materials, including but not limited to proprietary illustrations, plugins, or tools were provided by Hedgehog Medical Websites. docero does not have rights to, or claim responsibility for, any third party materials which it did not provide.
Rights to Existing Website Assets. Although your website is now being maintained and hosted by docero, all ownership and rights to your website, content, photography, domain name, and other associated assets will remain your property.
Hosting & Support of Existing Hedgehog Website
Website Hosting. To maintain the accessibility of your website on the internet, docero will provide ongoing hosting services, including the monitoring and troubleshooting of any connectivity issues that may impact your website.
Technical Support. docero will continue to offer ongoing technical support regarding the security, management, and hosting of your website and domain name. You will also be offered a complimentary training session on your WordPress content management system for self-service content updates and additions.
Email Hosting. docero does not offer or support locally hosted email accounts, nor are these locally hosted email accounts compliant with HIPAA security regulations. As a result, all email accounts will be hosted and managed through the Google G Suite platform. docero will facilitate the setup, transfer, and testing of all email accounts on the Google G Suite platform. Each client will be responsible for paying for its own G Suite account with Google, at a rate of $5 per email account per month, which is charged automatically to a credit card on file with Google.
Additional Content Pages & Blog Posts. docero will continue to support the publication of one (1) new blog post or content page to your website per month, with all content provided by the client. This content must be submitted directly to your docero Account Manager via email, and will be posted to your website within two (2) business days.
Website Edits & Alterations. All website edits including content changes, image changes, menu or navigation changes, and the addition or removal of website pages will not be supported as part of your existing website hosting services. Ongoing website edits are available through docero’s maintenance service package, or at a discounted service rate of $75 per hour.
Annual Hedgehog Theme Update. docero will not continue to develop new themes each year on the original Hedgehog codebase. As a result, docero will not support the annual Hedgehog theme update. If a new theme is requested, docero will offer Hedgehog clients a new WordPress theme at a fixed rate of $2,500. This service includes the upgrade to docero’s latest WordPress theme, and the migration of all existing content and imagery to the new theme.
Change Requests. If you would like to enlist docero’s services for a project outside of the scope of your existing package, your Account Manager will issue a new project order form which will detail the scope of work and project rate. Order forms must be completed and signed by the client before any new work is completed.
Accreditation & Promotion
Accreditation. docero is entitled to replace the existing Hedgehog Medical Websites accreditation on the footer of your website with its own accreditation in the form of a hyperlink.
Promotion. docero retains the right to display your website in its company portfolio, and other exhibits for the purposes of recognition or professional advancement.
Relationship of the Parties
Independent Contractor. docero is an independent contractor. docero shall determine, in its sole discretion, the manner and means by which its services are rendered.
No Exclusivity. You are free to engage others to perform services of the same or similar nature to those provided by docero, and docero shall be entitled to offer services to other clients.
Billing & Payment Information
Prepayment. It is your responsibility to ensure that your payment information is up to date. You agree to pay for services in advance of the time period during which such services are provided. Payments received will be first applied to the oldest outstanding invoice in your account.
Auto Renewal. Unless otherwise provided, you agree that until and unless you notify docero of your desire to cancel your services, you will be billed on an automatically recurring basis to prevent any disruption to your services, using your credit card on file with us.
Late Payment. All invoices must be paid within ten (10) days of the invoice due date. Any invoice that is outstanding for more than ten (10) days may result in the suspension or termination of services. The account will not be restored until payment has been received.
Withholding Delivery. docero may withhold delivery and transfer of website files if accounts are not current or overdue invoices are not paid in full.
Cancellation & Termination
Cancellation Process. You may cancel your services with docero at any time with thirty (30) days written notice mailed to:
docero Billing Department
236 West 30th Street, Floor 2
New York, NY 10001
In such event you shall be obligated to pay all fees accrued prior to the effective cancellation.
Transfer of Files. If you wish for docero to package your website up and send it elsewhere (the Patient Education Library excluded), there is a one-time fee of $250.
Termination. docero may terminate your access to services, in whole or in part, in the event that you fail to pay any fees due.