Sidestep Miscommunication with These Simple Rules

From this guide, your staff will learn how to convert more telephone inquiries into new patients. Understanding basic phone etiquette could make all the difference to your practice. We compiled years of experience and best practices into a concise guide.

Simplify the Process

Clearly articulate relevant information to make the patient’s decision easier

Communicate with Ease and Authority

Speak to callers in a way that makes them feel safe and welcome

Be Present

Use exceptional listening skills to show each patient that you care

Apply Best Practices

Review our 11 tips to improve your office’s overall communication skills

Patients See You Long Before You See Them