ebook cover: A guide to convert more patients over the phone

A Guide To Convert More Patients Over The Phone

From this guide, your staff will learn how to convert more telephone inquiries into new patients. Understanding basic phone etiquette could make all the difference to your practice. We compiled years of experience and best practices into a concise guide.

  • Simplify the process: Clearly articulate relevant information to make the patient’s decision easier
  • Communicate with ease and authority: Speak to callers in a way that makes them feel safe and welcome
  • Be present: Use exceptional listening skills to show each patient that you care
  • Apply best practices: Review our 11 tips to improve your office’s overall communication skills